FAQ's
How long will it take to receive my order?
As soon as we receive your completed order we immediately start the process to get your items to you as quickly as possible.
For all products (both in stock and pre-order items) estimated dispatch dates/delivery timescales are clearly displayed on each product page. For more information on our delivery service please visit our 'Delivery Information' page, alternatively please email our customer services team: hello@kidsco.co.uk quoting the product title and a member of our team will be happy to help.
How much do you charge for delivery?
We offer a free standard UK delivery service on all products. All additional delivery charges/options (AM/PM delivery slot, deliver & assemble service, etc) are clearly displayed on each product page.
For more information about our shipping charges and to view the options available, please visit our 'Delivery Information' page or the ‘Delivery’ tab on the product page.
How do I place my order?
To place your order, simply add your chosen product to the cart, proceed to the checkout and submit the required delivery and payment details. Once this process has been completed you will shortly afterwards receive an order confirmation email.
This email contains an outline of your order details and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.
How do I know if my order has been dispatched (out for delivery).
Prior to the delivery date arranged with our dispatch team you will receive an email notification confirming the delivery date and full tracking information.
If you provide a mobile contact number at the time of ordering, we will also send a notification via text message (as well as email) to make sure you are kept fully informed of the delivery schedule.
Please see our 'Delivery Information' page for more details.
What forms of payment do you accept?
We accept Visa, MasterCard, Switch, Maestro, Solo or Visa Delta. Kidsco.co.uk uses the secure Shopify payment gateway to process all credit card transactions. All the payment options we accept are displayed on the footer of our website.
How do I know it's safe to shop online with you?
Kidsco.co.uk is a 100% secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the top or bottom of your browser window. This is an indication that the site is secure.
Kidsco.co.uk uses the Shopify e-commerce platform which offers industry leading security for your personal and payment details. The Shopify platform uses SSL technology to encrypt your payment details.
How will I know if my order has been received?
After you have placed your order, you will shortly afterwards receive an email confirming that we have received your order. This email contains an outline of your order details and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.
How can I contact you?
Email:
Write to us:
Kidsco - Customer Services
Click Retail Group Ltd,
Bridge Mills,
Stramongate,
Kendal,
Cumbria,
LA9 4BD
What warranties do you offer on products?
All of our products are carefully chosen to offer the very best quality and value available. We offer a range of product specific warranties, information on these can be found on the product pages. Most products are covered by the manufacturers guarantee. Should a warranty issue arise we will deal directly with your enquiry and if required assist with the manufacturer.
How will my product/order be delivered?
All of our delivery options are clearly listed on each product page. The delivery options available are based on the size, weight and dimensions of your chosen product. We work with our delivery partners/representatives to offer the best delivery options for each and every product. For additional information on delivery details please visit our 'Delivery Information' section.
Who do I contact for any product information or technical support I may need?
Our dedicated customer services team are on hand to assist you - whatever the query. Please visit our 'Contact Us' section and complete our online support form. Once received, our team will endeavour to respond to your enquiry within 2 hours (during standard working hours – Monday to Friday. Please allow additional time during weekends and Bank Holidays).
